Pengenalan Kursus

Retail outlet operation personnel is responsible for the various works at the retail store namely back end, sales floor and front-end sections to ensure stocks are readily available, products being displayed for sales activities and ensuring that the store provides proper customer service. Staff and sales team regular supervision is to ensure the smooth functioning of the day-to-day operations of the store. On the other hand, he also has to ensure that the policies and the guidelines as laid down by the management are adhered to by the store and all employees within the store. The retail outlet operation personnel is responsible for all the activities that are conducted within the environs of the store and would include the opening of the store on time, scheduling of staff, cleanliness, ensuring adequate stock on the floor, cashiering, closing of the store and also dealing with the customer grievances and complaints.